Product questions, order enquiries and a place to share your reference photographs.
+92 313 8566685A conversation starts here
Let’s find your piece.
Ask about a product, a custom idea or an existing order. A product link, order reference and delivery city help us understand what you need and point the conversation in the right direction.
Start a WhatsApp conversationInclude the product link or order reference and a clear description of your enquiry.
artisoul.pk@gmail.comProjects
For measurements, quantities and product specifications, start with the relevant enquiry page.
Custom orders Wholesale01 / Contact
What can we help you with?
Choose the enquiry that is closest to your question, and share the details relevant to it.
Choosing a product
Send the product name or link, the option you are considering and your delivery city. Ask about dimensions, material, current availability or anything the listing does not make clear.
An existing order
Include your order reference and a short explanation of what you need help with. Keep any relevant product or parcel photographs ready to share in the conversation.
A custom or wholesale enquiry
Use the dedicated Custom Orders or Wholesale page for a fuller brief. Those forms help collect the measurements, quantities and project details relevant to a quotation.
02 / Contact
Delivery: confirm the details for your piece.
Delivery arrangements depend on the order being discussed. Check them before completing your purchase or approving a quotation.
Coverage and charges
Share your city and the selected product or quotation. Ask us to confirm whether delivery is available and which delivery charges apply.
Timing and receiving the order
Confirm the estimated dispatch and delivery timing for your order. For a larger piece, mention stairs, entrance restrictions or other access details that should be considered.
Assembly and what is included
Some furniture designs may arrive with parts separate. Check the individual product description or ask what assembly, fittings or instructions apply to your selected design.
03 / Contact
Returns: agreed per order.
Please confirm return eligibility and terms for your selected product before ordering. This includes any special conditions for custom pieces, wholesale quantities or other agreed requirements.
Before returning an item
Contact Artisoul with the order reference and the reason for your request. Confirm the return instructions and any applicable shipping arrangements before sending anything back.
If something arrives damaged or incorrect
Keep the packaging and take clear photographs of the item and parcel. Send those details with your order reference so the issue can be reviewed.
04 / Contact
Care begins with knowing the finish.
Use the care instructions supplied for your particular product. Furniture, decorated pieces and wooden kitchenware can need different treatment.
Wooden furniture
Wipe spills promptly with a soft cloth and avoid leaving standing water or direct heat on the surface. Ask which finish your piece has before choosing a polish, oil or cleaner.
Naqshi and decorative pieces
Handle decorative surfaces gently and check the product’s intended use. Ask before washing, soaking or putting liquids inside a decorative item.
Kitchen pieces and wooden vases
Follow the product-specific guidance for cleaning and use. For a vase intended for dried arrangements, do not assume that it is designed to hold water.
Before you choose
A few useful answers.
Can I visit or collect an order in person?
Contact us first to ask whether a visit or collection can be arranged. Confirm the location and time before travelling; a public walk-in showroom is not advertised here.
Can I send photos on WhatsApp?
Yes. Open the conversation and attach your photos there. The website enquiry prepares a message for you to review; it does not send a message or upload photos automatically.
How do I confirm payment arrangements?
Ask about the methods and terms available for your particular order. For a quotation, check the payment details together with the agreed specification and delivery arrangements.
Does submitting an enquiry place an order?
No. An enquiry starts a conversation. Review and agree the relevant product, price, payment and delivery details before proceeding.
Let’s talk
How can we help?
Share the details you know. You can review the message and attach photos in WhatsApp before sending it.
For a quotation, delivery and return terms are confirmed for the order being discussed.