Privacy Policy
Last updated: 1 October 2026.
Who we are
Artisoul is a Pakistan-based seller of handcrafted wooden furniture, live-edge tables, Naqshi décor and wooden household products. This policy explains how information may be collected and used when you browse or place an order through this website.
Contact: artisoul.pk@gmail.com · +92 313 8566685.
Information we may collect
When you place an order, create an account or contact us, we may receive information such as your name, phone number, email address, billing and delivery address, order details, selected products, quantities and any notes you provide.
For custom furniture or wholesale enquiries, you may also choose to share room measurements, reference photographs, delivery-access information, preferred dimensions, finish choices or other project details.
Payments
Payment methods are shown at checkout. Cash on delivery may be available. If direct bank transfer is enabled, payment is made using the bank details provided for the order. Artisoul does not ask for your online-banking password or card PIN through this website.
WhatsApp and social platforms
Some Artisoul enquiry forms prepare a message for WhatsApp. The message is not sent until you choose to continue and send it in WhatsApp. Once you use WhatsApp, Instagram, Facebook or another third-party platform, that service may process information under its own privacy terms.
Website and order data
The website may use cookies and similar technologies needed for shopping-cart functions, account sessions, checkout, security, performance and remembering basic preferences. Technical information such as IP address, browser type, device information and page activity may also be processed by WordPress, WooCommerce, the website host and enabled security, performance or analytics services.
How we use information
We may use information to process and manage orders, contact you about an order, arrange delivery, respond to product questions, prepare quotations, discuss custom specifications, provide customer support, prevent fraud or misuse, maintain website security and improve the shopping experience.
Who information may be shared with
Information is shared only where reasonably needed to operate the store or fulfil an order. This may include the website host, WooCommerce and connected website services, courier or delivery providers, payment providers or banks where applicable, and professional or technical service providers assisting with the website or business. We may also disclose information where required by law.
Furniture, delivery and project information
Large furniture orders may require additional delivery information, such as city, access restrictions, stairs or other practical details. Custom and wholesale enquiries may require more detailed measurements or specifications so that a quotation can be prepared accurately.
How long information is kept
Order and customer-service records may be kept for as long as reasonably necessary for order fulfilment, accounting, dispute handling, customer support, fraud prevention and legal or regulatory obligations. Information that is no longer reasonably required may be deleted or anonymised where appropriate.
Your choices
You may contact Artisoul to ask what personal information we hold about you, request correction of inaccurate information, or ask about deletion where deletion is reasonably possible and not prevented by accounting, legal, fraud-prevention or dispute-resolution requirements.
Customer reviews
Artisoul may display genuine customer-review excerpts from public marketplace listings or reviews submitted directly to us. We aim to display only the customer name or public display name and the review information relevant to the purchase, without publishing private contact details.
Changes to this policy
This policy may be updated as the website, payment methods, delivery options or connected services change. The latest published version will carry its revision date.